Impressum: Privacy Policy &
Terms and Conditions

DNA Tours GmbH/

RiverCruiseKing.com
Ladenbergstr. 18
14195 Berlin,  Germany
Tel:  030 91 444 501
Mobile:   0174 333 8363

dave@dnatours.com

dave@rivercruiseking.com

Geschäftsführer: David Natale
Sitz: Berlin  Amtsgericht Berlin-Charlottenburg, HR B 152245 B

German Tax ID Number:  in Berlin 29/262/30268

Bankverbindung Ostsee Sparkasse Rostock Kto-Nr: 201028980  BLZ: 130 500 00
IBAN DE05 1305 0000 0201 0289 80

Note: www.rivercruiseking.com is a marketing name for David Natale of DNA Tours GmbH.  Trademarked in Europe & USA.

Privacy policy

 

Effective date: May 24, 2018

Last revised: March 5, 2021

 

DNA Tours GmbH respects the privacy of visitors to its websites. This privacy policy ("Privacy Policy") explains how we collect, use, disclose and protect personal data (“Personal Data”) submitted through this website.

In order to comply with the new EU data protection rules we want to share a few things about our website, the data we collect and how your cruise request is processed.  To begin with, our website is maintained by Wix and our Customer Relation System is InfusionSoft.  When you sign up for a cruise with Dave, your information is given to AmaWaterways LLC in the USA who processes your actual cruise.  DNA Tours, GmbH does NOT process your payment or keep any digital copies of your payment records.  Voices mails and encrypted communications with Ama are deleted after 30 days.

AmaWaterways, Wix and InfusionSoft are all GDPR compliant with descriptions of use on their own websites.  We have done due dilligence to insure as much.  

 

When you sign up for a trip with Dave, any information you provide is used ONLY for the purposes of planning your trip and we do not sell or give your information to anyone for any reason other than your personal travel.  We will never sell your information or share it with advertisers.
 

Cookies and other technologies
This website may use cookies and other technologies to enhance users’ experiences and improve the website’s performance. 

 

Personal data we collect
Through this website, DNA may collect information that can specifically identify you, such as your name, address, telephone number and e-mail address when you voluntarily submit it to us.

Use of personal data
We will only use personal data as set forth in this GDPR compliant privacy policy, unless you have specifically consented to or opted-in to another use of your personal data. We may use and disclose personal data for any of the following reasons:

 

  • to respond to requests you may make of us, including to provide services that you have requested and participate in activities that you have joined

  • to contact you and/or provide you with general information as well as information about our products and services from time to time

  • To continuously improve and enhance our services, we may send you marketing communications via email relating to our business which may be of interest to you. You can choose the types of communications you want to receive at any time by updating your email preferences. You may also unsubscribe at any time. 

    • Consent: We will not use your personal data for advertising purposes unless you have freely given your explicit and prior consent.

    • However, for existing customers, we may use your email address that we obtained from you in the context of our existing customer relationship to provide you with marketing materials relating to similar products or services that you have previously requested, used or participated in. You may, however, object to such use at the time of collection and each time a message is sent. To opt-out of email marketing, follow the instructions within the email that you receive.

  • to share with agents, contractors or partners of DNA in connection with services that these individuals or entities perform for, or with, our firm. These agents, contractors or partners are restricted from using Personal Data in any way other than to provide services for DNA. We may, for example, provide Personal Data to agents, contractors or partners for hosting our databases, for data processing services, or to send you information that you requested, but those parties cannot use your Personal Data for their own purposes unrelated to the work they are doing for us

  • to respond to duly authorized information requests of governmental authorities or where required by law

  • to investigate suspected fraudulent activity in connection with the website or violation of another party’s rights

  • in connection with the sale, assignment, or other transfer of the business of this website to which the information relates, in which case we will require any such buyer to agree to treat personal data in accordance with this privacy policy.

Security

The security of your personal data is very important to us. We have put in place reasonable physical, electronic, and administrative procedures to safeguard the information we collect. Access to your personal data is granted only to those employees who require it in order to perform their duties. We cannot guarantee, however, that all communications between us or information stored on our servers will be free from unauthorized access by third parties such as hackers. Your use of our services demonstrates your assumption of this risk.  If any breach is ever made, we will notify both you and the appropriate authorities within 72 hours.

Information from children
This website is not directed at children and we have no intention of collecting personal data from young people. If we become aware that personal data from a child under 18 has been collected without the consent of such child’s parent or guardian, we will use all reasonable efforts to delete such information.

Third party websites


As a convenience to our visitors, this website contains links to a number of websites that we believe offer useful information. The policies and procedures we describe here do not apply to those websites. We suggest contacting those websites directly for information on their privacy policies.

 

Access to personal data
We will make available to you the personal data about you in our custody or control that we have collected, used or disclosed, upon your written request, to the extent required and/or permitted by law.

To request access to personal information that we hold about you, we require that you submit your request in writing by clicking on the "Contact us via email"-link shown in the bottom-right area of this page. When we receive an access request from an individual, we will attempt to fulfill the requested information within 30 days, including requests regarding the personal data we have in our possession or control about the individual, what it is being used for, and to whom it has been disclosed, if applicable.

In certain situations, however, we may not be able to give individuals access to all or some of their personal data. If we deny an individual's request for access to their personal data, we will advise the individual of the reason for the refusal.

Accuracy of personal data
We make reasonable efforts to keep personal data in our possession or control, which is used on an ongoing basis, accurate, complete, current and relevant, based on the most recent information available to us. If you would like to correct, modify or delete your personal data, please submit your request in writing by clicking on the "Contact us via email" link shown in the top-right area of this page.

International transfers of personal data

Personal data submitted through this website resides on servers at our corporate headquarters in Berlin, Germany and the servers of our Hosting Partner InfusionSoft, Inc, based in Los Angeles, CA, USA.

The DNA Tours GmbH Group is a global organization. Your personal data may be transferred to one or more DNA affiliated companies or non-affiliated service providers in other countries and used for the purposes described previously.To facilitate our global operations, we may transfer and access Personal Information from around the world, including the United States. This Privacy Policy shall apply even if we transfer Personal Information to other countries.

DNA’s legal entities outside the European Union have entered into intra-company data protection agreements using standard contractual clauses prepared by the European Commission. Moreover, DNA’s U.S. entities have entered into data protection agreements with service providers and other business partners.  These agreements require the contracting parties to respect the confidentiality of your Personal Information and to handle European personal data in accordance with applicable European data protection laws.

By using this website, you consent to the transfer, storage, use and disclosure of your personal data among our affiliated companies and non-affiliated service providers, wherever located. DNA’s service providers are contractually bound to respect the confidentiality of your personal data. 

Our Marketing/hosting partner, InfusionSoft, Inc, based in Los Angeles, CA, USA, is participating in and has certified its compliance with the EU-US Privacy Shield Framework (www.privacyshield.gov/welcome).

Changes to this policy
We reserve the right, at our discretion, to modify our privacy practices and update and make changes to this privacy policy at any time. For this reason, we encourage you to refer to this privacy policy on an ongoing basis. This privacy policy is current as of the "last revised” date which appears at the top of this page. We will treat personal data in a manner consistent with the privacy policy under which it was collected, unless we have your consent to treat it differently. By using this website following any privacy policy change, you freely and specifically give us your consent to collect, use, transfer and disclose your personal data in the manner specified in such then-current privacy policy.

Copyright 2019, DNA Tours GmbH / RiverCruiseKing.com. All rights reserved. The content and structure of the DNA Tours GmbH / RiverCruiseKing.com websites are subject to copyright law and other laws protecting intellectual property. The distribution or modification of the content of these pages is not permitted, and it may not be copied for commercial purposes or made accessible to third parties. The images that were made available to DNA Tours GmbH / RiverCruiseKing.com by third parties are also subject to copyright.

 

Disclaimer of Warranties

 

The information that DNA Tours GmbH / RiverCruiseKing.com makes available on its websites is subject to constant control and is constantly updated. However, it is possible that data have changed in the meantime despite the most careful checking. For this reason, DNA Tours GmbH / RiverCruiseKing.com assumes no liability or guarantee with regard to the accuracy, completeness and topicality of the information given on these pages. This also applies to all websites that are referred to by hyperlinks on this website. DNA Tours GmbH / RiverCruiseKing.com is not liable for the content of such sites.

 

Furthermore, DNA Tours GmbH / RiverCruiseKing.com reserves the right to change or add to the information provided. Pages that contain statements relating to the future are based on the convictions of the management of DNA Tours GmbH / RiverCruiseKing.com and are subject to risks and uncertainties. DNA Tours GmbH / RiverCruiseKing.com rejects any intention or obligation to update these forward-looking statements.

 

Information on online dispute resolution

 

In accordance with Directive 2013/11 / EU, the EU Commission is setting up an internet platform for the online settlement of disputes ("OS platform") between entrepreneurs and consumers. This can be reached under the following link: http://ec.europa.eu/consumers/odr

 

LIABILITY NOTICE

We assume no liability for the content of external links. The operators of the linked pages are solely responsible for their content.

 

COOKIE NOTICE

 

Here you will find all the information about what cookies are, how we use them and your options when it comes to cookies.

 

Via cookies and similar technologies

 

Cookies are small data files that allow a website to collect and store a variety of data on your desktop computer, laptop or mobile device. Cookies help to provide important features and functionalities on our websites and associated mobile apps. We use these to improve your customer experience. With our permission, cookies from other companies may be placed on our websites and mobile apps. For example, we use cookies to do the following:

 

Improve the way our websites and mobile apps work

 

Cookies allow us to evaluate and improve the way our websites and mobile apps work, so that we can personalize your experience and enable you to use many of the useful functions. For example, cookies help us to keep track of which page you are visiting as you move through each stage of the booking process; they help us to define your preferences such as Not forgetting, for example, recent searches or listed vacation days and the contents of your online shopping cart.

 

Improve the performance of our websites and mobile apps

 

Cookies can help us to understand how our websites and mobile apps are used, for example by telling us whether you get error messages when using the site, so that we can then test different designs of our website and mobile apps. Website analyzes, including Google Analytics, provide information about the number of visitors to our website and mobile apps, which areas of our website and mobile apps are particularly popular and whether there are trends such as: B. that a certain page is mostly viewed by people in a certain country. These cookies ultimately help us to improve your visit to our website.

 

Deliver relevant online advertising

 

We use cookies to provide online advertising that cab be assumed will be of particular interest to you when visiting our websites, mobile apps and other websites. For example, these cookies help us to suggest flights from your nearest airport, a vacation to a travel destination that you are interested in or products that you might like.

 

These cookies are allowed to collect data about your online behavior, such as: B. Your IP address, the website from which you came to ours as well as information about your order history or the contents of your shopping cart.

 

This means that you can see our advertising on our websites, mobile apps and on websites of other companies. You may also see advertisements for other companies on our websites and mobile apps.

 

To help us deliver online advertising that is only relevant to you, we also link data that we collect via cookies in the browser of your device with other data that we collect.

 

Measure the effectiveness of our marketing communications, including online advertising

 

Cookies can tell us whether you saw a certain advertisement and how long ago that was. This information enables us to measure the effectiveness of our online advertising campaigns and to control the number of times an advertisement has been shown to you. This prevents us from constantly being shown the same advertising. We also use cookies to measure the effectiveness of our marketing communication in terms of whether, for example, you have opened a marketing email that we have sent you.

 

Your choices when it comes to cookies

 

You can use your browser settings to accept or reject new cookies and to delete existing cookies. You can also set your browser so that it notifies you every time new cookies are stored on your computer or other device. You can find more detailed information on how you can manage cookies on the All About Cookies and Your Online Choices websites.

 

If you choose to disable some or all of the cookies, you may not be able to make full use of our websites or mobile apps. For example, you may not be able to add items to your shopping cart, checkout, or use any of our products and services that would otherwise require a login.

 

If we show personalized advertising on the websites of other companies, the AdChoices icon is usually displayed. When you click on this icon, you will be provided with specific instructions on how to control your settings for online advertising. More information is available on the YourAdChoices website.

 

Changes to our cookie notice

 

This cookie notice supersedes all previous versions. We can change the notice at any time, so please check it regularly on our website (s) for any updates. If the changes are significant, we will post a clearly identifiable message on our website (s). In addition, we will send out an electronic notification of changes to our cookie notices, if we deem this appropriate.

 

Last updated: March 2021

 

Key Terms

 

Website analysis: Website analyzes, such as B. Google Analytics, help us to understand how visitors use our website. We can see a number of reports on how visitors interact with our website and mobile apps. This helps us to continuously improve the website visit for the benefit of the visitors.

 

Website analyzes use so-called first-party cookies to track visitor interactions. In our case, they are used to collect information about how visitors use our website and mobile apps. We then use the information to compile reports that help us improve our website.

 

This website uses Google Analytics, a web analysis service from Google Inc. (“Google”). Google Analytics uses so-called "cookies", text files that are stored on your computer and that enable your use of the website to be analyzed. The information generated by the cookie about your use of this website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information to evaluate your use of the website, to compile reports on website activity for the website operator and to provide other services relating to website activity and internet usage. Google may also transfer this information to third parties if this is required by law or if third parties process this data on behalf of Google. Under no circumstances will Google associate your IP address with other Google data.

 

Our website uses the anonymization function of Google Analytics. This means that IP addresses are only saved and processed in abbreviated form so that no personal reference can be made.

 

This website also uses Adobe Analytics, which stores a cookie on your computer. If the information generated by the cookie about the use of the website is transmitted to an Adobe server, the settings ensure that the IP address is anonymized before geolocation and replaced with a generic IP address before it is saved. On behalf of the operator of this website, Adobe will use this information to evaluate the use of the website by users, to compile reports on website activity and to provide the website operator with other services relating to website activity and internet usage.

 

The IP address transmitted by your browser as part of Adobe Analytics will not be merged with other Adobe data.

 

If the information generated by the cookie about the use of the website is transmitted to an Adobe server, the settings ensure that the IP address is anonymized before geolocation and replaced with a generic IP address before it is saved. On behalf of the operator of this website, Adobe will use this information to evaluate the use of the website by users, to compile reports on website activity and to provide the website operator with other services relating to website activity and internet usage.

 

The IP address transmitted by your browser as part of Adobe Analytics will not be merged with other Adobe data.

 

We also use TravelJoy, Travefy and Wix programs to deliver our service to you. Your information is used solely for the purpose of delivering information for your vacation and travel pleasure and your private data is used to create itineraries, invoices, marketing flyers tailored to your tastes and other associated actions.

 

Complaints or concerns can be made at the following platform: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

 

DEUTSCHE VERSION

 

Copyright 2019, DNA Tours GmbH / RiverCruiseKing.com. Alle Rechte vorbehalten. Inhalt und Struktur der Websites der DNA Tours GmbH / RiverCruiseKing.com unterliegen dem Urheberrecht und anderen Gesetzen zum Schutz des geistigen Eigentums. Die Verbreitung oder Änderung des Inhalts dieser Seiten ist nicht gestattet und darf nicht für kommerzielle Zwecke kopiert oder Dritten zugänglich gemacht werden. Die Bilder, die der DNA Tours GmbH / RiverCruiseKing.com von Dritten zur Verfügung gestellt wurden, unterliegen ebenfalls dem Urheberrecht.

 

Gewährleistungsausschluss

 

Die Informationen, die die DNA Tours GmbH / RiverCruiseKing.com auf ihren Websites zur Verfügung stellt, unterliegen einer ständigen Kontrolle und werden ständig aktualisiert. Es ist jedoch möglich, dass sich die Daten trotz sorgfältiger Prüfung inzwischen geändert haben. Aus diesem Grund übernimmt die DNA Tours GmbH / RiverCruiseKing.com keine Haftung oder Garantie für die Richtigkeit, Vollständigkeit und Aktualität der auf diesen Seiten angegebenen Informationen. Dies gilt auch für alle Websites, auf die durch Hyperlinks auf dieser Website verwiesen wird. DNA Tours GmbH / RiverCruiseKing.com haftet nicht für den Inhalt solcher Websites.

 

Darüber hinaus behält sich DNA Tours GmbH / RiverCruiseKing.com das Recht vor, die bereitgestellten Informationen zu ändern oder zu ergänzen. Seiten, die Aussagen zur Zukunft enthalten, basieren auf den Überzeugungen des Managements der DNA Tours GmbH / RiverCruiseKing.com und unterliegen Risiken und Unsicherheiten. Die DNA Tours GmbH / RiverCruiseKing.com lehnt jede Absicht oder Verpflichtung ab, diese zukunftsgerichteten Aussagen zu aktualisieren.

 

Informationen zur Online-Streitbeilegung

 

In Übereinstimmung mit der Richtlinie 2013/11 / EU richtet die EU-Kommission eine Internetplattform für die Online-Beilegung von Streitigkeiten ("OS-Plattform") zwischen Unternehmern und Verbrauchern ein. Dies kann unter folgendem Link erreicht werden: http://ec.europa.eu/consumers/odr

 

HAFTUNGSHINWEIS

Wir übernehmen keine Haftung für den Inhalt externer Links. Die Betreiber der verlinkten Seiten sind allein für deren Inhalt verantwortlich.

 

COOKIE-HINWEIS

 

Hier finden Sie alle Informationen darüber, was Cookies sind, wie wir sie verwenden und welche Optionen Sie bei Cookies haben.

 

Über Cookies und ähnliche Technologien

 

Cookies sind kleine Datendateien, mit denen eine Website eine Vielzahl von Daten auf Ihrem Desktop-Computer, Laptop oder Mobilgerät sammeln und speichern kann. Cookies helfen dabei, wichtige Features und Funktionen auf unseren Websites und den zugehörigen mobilen Apps bereitzustellen. Wir nutzen diese, um Ihr Kundenerlebnis zu verbessern. Mit unserer Erlaubnis können Cookies von anderen Unternehmen auf unseren Websites und mobilen Apps platziert werden. Zum Beispiel verwenden wir Cookies, um Folgendes zu tun:

 

Verbessern Sie die Funktionsweise unserer Websites und mobilen Apps

 

Mithilfe von Cookies können wir die Funktionsweise unserer Websites und mobilen Apps bewerten und verbessern, sodass wir Ihre Erfahrung personalisieren und Ihnen ermöglichen können, viele der nützlichen Funktionen zu nutzen. Mithilfe von Cookies können wir beispielsweise verfolgen, welche Seite Sie besuchen, während Sie sich durch die einzelnen Phasen des Buchungsprozesses bewegen. Sie helfen uns dabei, Ihre Präferenzen zu definieren, z. B. Nicht zu vergessen, z. B. kürzlich durchgeführte Suchanfragen oder aufgelistete Urlaubstage und den Inhalt Ihres Online-Warenkorbs.

 

Verbessern Sie die Leistung unserer Websites und mobilen Apps

 

Cookies können uns helfen, die Verwendung unserer Websites und mobilen Apps zu verstehen, indem sie uns beispielsweise mitteilen, ob bei der Nutzung der Website Fehlermeldungen angezeigt werden, damit wir verschiedene Designs unserer Website und mobilen Apps testen können. Website-Analysen, einschließlich Google Analytics, liefern Informationen über die Anzahl der Besucher unserer Website und mobiler Apps, welche Bereiche unserer Website und mobilen Apps besonders beliebt sind und ob es Trends gibt wie: B. dass eine bestimmte Seite meistens von angesehen wird Menschen in einem bestimmten Land. Diese Cookies helfen uns letztendlich, Ihren Besuch auf unserer Website zu verbessern.

 

Wir verwenden Cookies, um Online-Werbung bereitzustellen, von der angenommen wird, dass sie für Sie beim Besuch unserer Websites, mobilen Apps und anderer Websites von besonderem Interesse ist. Diese Cookies helfen uns beispielsweise dabei, Flüge von Ihrem nächstgelegenen Flughafen, einen Urlaub zu einem Reiseziel, an dem Sie interessiert sind, oder Produkte, die Ihnen gefallen könnten, vorzuschlagen.

 

Diese Cookies dürfen Daten über Ihr Online-Verhalten sammeln, z. B.: B. Ihre IP-Adresse, die Website, von der Sie zu uns gekommen sind, sowie Informationen zu Ihrer Bestellhistorie oder zum Inhalt Ihres Warenkorbs.

 

Dies bedeutet, dass Sie unsere Werbung auf unseren Websites, mobilen Apps und auf Websites anderer Unternehmen sehen können. Möglicherweise sehen Sie auch Anzeigen für andere Unternehmen auf unseren Websites und mobilen Apps.

 

Um uns bei der Bereitstellung von Online-Werbung zu unterstützen, die nur für Sie relevant ist, verknüpfen wir auch Daten, die wir über Cookies im Browser Ihres Geräts sammeln, mit anderen Daten, die wir sammeln.

 

Messen Sie die Effektivität unserer Marketingkommunikation, einschließlich Online-Werbung

 

Cookies können uns sagen, ob Sie eine bestimmte Anzeige gesehen haben und wie lange das her ist. Mit diesen Informationen können wir die Effektivität unseres Online messen Werbekampagnen und um zu steuern, wie oft eine Werbung Ihnen gezeigt wurde. Dies verhindert, dass uns ständig die gleiche Werbung gezeigt wird. Wir verwenden Cookies auch, um die Effektivität unserer Marketingkommunikation dahingehend zu messen, ob Sie beispielsweise eine Marketing-E-Mail geöffnet haben, die wir Ihnen gesendet haben.

 

Ihre Wahl, wenn es um Cookies geht

 

Sie können Ihre Browsereinstellungen verwenden, um neue Cookies zu akzeptieren oder abzulehnen und vorhandene Cookies zu löschen. Sie können Ihren Browser auch so einstellen, dass er Sie jedes Mal benachrichtigt, wenn neue Cookies auf Ihrem Computer oder einem anderen Gerät gespeichert werden. Ausführlichere Informationen zum Verwalten von Cookies finden Sie auf den Websites All About Cookies und Your Online Choices.

 

Wenn Sie einige oder alle Cookies deaktivieren, können Sie unsere Websites oder mobilen Apps möglicherweise nicht vollständig nutzen. Beispielsweise können Sie möglicherweise keine Artikel in Ihren Warenkorb legen, zur Kasse gehen oder unsere Produkte und Dienstleistungen verwenden, für die andernfalls ein Login erforderlich wäre.

 

Wenn wir personalisierte Werbung auf den Websites anderer Unternehmen anzeigen, wird normalerweise das AdChoices-Symbol angezeigt. Wenn Sie auf dieses Symbol klicken, erhalten Sie spezifische Anweisungen zur Steuerung Ihrer Einstellungen für Online-Werbung. Weitere Informationen finden Sie auf der YourAdChoices-Website.

Terms of Service

IMPRINT

 

RiverCruiseKing.com is a trademark of DNA Tours GmbH.

 

On this page we have compiled information about DNA Tours GmbH / RiverCruiseKing.com as well as important legal information on the www.rivercruiseking.com website for you.

 

You can find our information on data protection here.

 

Ladenbergstr. 18

14195 Berlin,  Germany

Tel:  030 91 444 501

Mobile:   0174 333 8363

In N. America: 386 308 6987

 

Geschäftsführer: David Natale

Sitz: Berlin  Amtsgericht Berlin-Charlottenburg, HR B 152245 B

German Tax ID Number:  in Berlin 29/262/30268

 

Bankverbindung Ostsee Sparkasse Rostock Kto-Nr: 201028980  BLZ: 130 500 00

IBAN DE05 1305 0000 0201 0289 80

 

Copyright 2019, DNA Tours GmbH / RiverCruiseKing.com. All rights reserved. The content and structure of the DNA Tours GmbH / RiverCruiseKing.com websites are subject to copyright law and other laws protecting intellectual property. The distribution or modification of the content of these pages is not permitted, and it may not be copied for commercial purposes or made accessible to third parties. The images that were made available to DNA Tours GmbH / RiverCruiseKing.com by third parties are also subject to copyright.

 

 

 

Agent terms and conditions

 

 

§ 1

ACTIVITY AS A TRAVEL AGENT

 

The following general terms and conditions (GTC) regulate the contractual relationships between the traveler and the brokerage activity provided by DNA Tours GmbH / RiverCruiseKing.com (hereinafter "RB"). The following general terms and conditions of RB apply exclusively to the brokerage contract. The validity of any general terms and conditions of the traveler is hereby expressly rejected.

 

RB offers the traveler all travel services of various tour operators and service providers (e.g. for individual travel services or connected travel services) exclusively for the mediation as a travel agent, an agent for connected travel services or an agent for individual travel services.

 

By booking RB, the traveler issues the brokerage order. RB accepts the brokerage order of the customer in text form, in writing or verbally (by telephone).

 

For the travel contract brokered by RB between the traveler and the respective tour operator or service provider (hereinafter also referred to as "provider"), only the terms and conditions of the respective provider are authoritative. The general terms and conditions of the respective providers are displayed or made known before the trip is booked and must be expressly confirmed by the participant / traveler. If there are no terms and conditions of a provider (e.g. for scheduled flights), the respective tariff regulations of the airline apply, about which the traveler has obtained knowledge before booking.

 

 

§ 2

MEDIATION ORDER AND TERMS OF PAYMENT

 

With the booking, the traveler gives RB the legally binding order to mediate certain travel services for the traveler with a certain provider.

 

In legal terms, the booking is the traveler's offer to the provider to conclude a travel contract. RB transmits this to the provider. The transmission by RB does not represent an acceptance of the traveler's offer to conclude a travel contract with the respective provider. The provider decides on its own responsibility about acceptance. If he accepts the traveler's offer, the traveler will receive a written travel confirmation or travel confirmation in text form.

 

As an intermediary, RB is not obliged to pay the travel price to the provider for the traveler. Disadvantages of the traveler, which are caused by a late payment by the traveler, must be borne by the traveler himself.

 

Invoices that are issued and collected by RB (travel agency collection by RB) are made in the name and for the account of the provider. Invoices are to be paid on the date shown on the invoice.

 

When arranging a package tour, in cases of travel agency collection by RB, the security certificate according to § 651r BGB is handed over before payment. When arranging related travel services, RB will provide the customer money protection required in accordance with Section 651 w (3) of the German Civil Code (BGB) and issue the traveler with the associated security certificate.

 

 

§ 3

TRAVEL DOCUMENTS

 

Travel documents are handed over to the traveler, sent by post or, in individual cases, deposited with the service providers of the respective provider (airlines, hotels, rental car companies, etc.). The traveler bears the risk of transmission.

 

If the traveler wishes the travel documents to be sent by courier, the traveler must bear all costs incurred as a result. The traveler bears the risk of transmission.

 

If the traveler wishes RB to arrange travel insurance, RB will send the traveler the insurance documents by handing them over personally or by post. The insurance documents usually consist of the insurance conditions and an insurance number.

 

In his own interest, the traveler is asked to immediately check the documents given to him by the travel agency for correctness and, if discrepancies are found, to inform the travel agency or the provider immediately in order to avoid damage.

 

§ 4

ISSUE AND DISPATCH OF FLIGHT TICKETS/IDENTITY OF THE OPERATING AIRLINES FOR BOOKED FLIGHT SERVICES

 

In principle, flight tickets are issued no later than 14 days before departure and delivered or handed over to the traveler according to the selected shipping method. This only applies if the airline in question, as the travel provider, has not specified any other issuing deadlines. RB can also issue flight tickets earlier on request, whereby it should be noted that in the event of a cancellation or a rebooking request by the traveler, cancellation / rebooking fees of up to 100% of the travel price may be incurred by the provider. A legal entitlement to delivery does not exist until the day of departure. The traveler must note that after the tickets have been issued, in the event of a cancellation / rebooking, in addition to any cancellation / rebooking fees charged by the providers, a processing fee will be charged by RB.

 

If the airline offers an electronic ticket ("e-ticket") instead of a paper ticket, an electronic booking code is usually sent in text form (usually by email). This must be presented by the traveler at check-in together with an identification document (identity card or passport).

 

In accordance with EU regulation VO 2111/05, the RB hereby draws attention to the travel agent's obligation to inform the traveler of the identity of the operating airline for all transport services on the outward and return flight prior to the conclusion of the contract, provided that the airline is already known before the conclusion of the contract. In this respect, RB refers to the information in the respective service description about the airlines used. If the airline has not yet been determined, RB will inform the traveler about the airline that is likely to operate the flight before the contract is concluded. As soon as the airline has been determined, RB will ensure that the traveler receives the information on this as soon as possible. This also applies to any changes made to the airlines performing the flight service.

 

§ 5

REBOOKING AND WITHDRAWAL

 

Rebooking and withdrawal from the travel contract can result in considerable costs for the traveler. After the conclusion of the contract with the provider of the tourism service in question, these regulations are based exclusively on the statutory provisions or the general terms and conditions of the respective provider as the traveler's contractual partner. To avoid this cost risk, RB recommends that the traveler take out travel cancellation insurance and take out insurance to cover repatriation costs in the event of illness or accident.  Further, DNA Tours GmbH charges a 75€ per person fee for cancellations of river cruises.  Re-bookings incur a fee of 50€per person.  These charges are invoiced separately to any penalties charged by the respective provider. 

 

 

§ 6

INFORMATION OBLIGATIONS OF THE TRAVEL AGENT

 

Insofar as RB is a travel agent within the meaning of Section 651 v Paragraph 1 BGB, RB fulfills the statutory information requirements prior to travel registration according to Section 651 v Paragraph 1 BGB and provides information in particular about essential characteristics of the trip, travel price, deposit and final payment, minimum number of participants, entry requirements, Cancellation compensation, form for package tours, etc., unless this information has already been provided by the respective tour operator. RB will hand over the respective form to the traveler.

 

Insofar as RB is an agent for related travel services within the meaning of Section 651 w (1) BGB, RB will inform the traveler in accordance with Article 251 of the Introductory Act to the Civil Code and hand over the relevant form to the traveler.

 

 

§ 7

OBLIGATION OF THE TRAVELER / FORWARDING OF NOTIFICATION OF DEFECTS

 

RB expressly points out to the traveler that the general terms and conditions of the respective provider as a contractual partner of the traveler contain special obligations for the traveler in the event of deficiencies in the travel services or in the event of loss of luggage or the like. This also includes, in particular, observing and complying with the requirements of the tour operator / service provider or the respective transport company when handling flights.

 

If the traveler does not observe the obligations arising from this, this can lead to a (partial) loss of claims of the traveler against the provider.

 

The traveler must notify any defects in the brokerage service of RB immediately and give RB an opportunity to remedy the situation as far as possible.

 

RB is considered to be authorized by the tour operator to receive notifications of defects and other declarations from the traveler regarding the provision of the travel services. RB must immediately inform the tour operator of such notifications of defects and declarations by the traveler.

 

RB LIABILITY

 

RB is not liable for the consequences of unavoidable, extraordinary circumstances such as wars, civil unrest, aircraft hijackings, terrorist attacks, fires, floods, which affect the services of RB.

 

Furthermore, RB is not liable for the provision of the travel service and / or for the success of the brokerage of the application submitted to him for the conclusion of a travel contract with the respective provider, but only that the brokerage is carried out with the care of a prudent businessman. RB is not liable for loss, destruction or damage to travel documents, provided that these are sent to the traveler or have been handed over. RB is not liable for the information provided by the respective provider on the trip requested by the traveler, nor for the availability of travel services at the time of the conclusion of the contract or for changes in the provider's services after the conclusion of the brokered travel contract.

 

The aforementioned exclusions do not apply if RB was aware of incorrect and / or incorrect information or had to be aware of it when applying the care customary in the trade and industry. In this respect, RB's liability for having to be aware of such circumstances is limited to cases of intent or gross negligence.

 

The liability of RB is unlimited for damage to life, body or health as well as in cases of willful intent or gross negligence, when assuming a guarantee or in the event of malice. There is also unlimited liability for booking errors in accordance with § 651x BGB or in cases of breach of the insolvency protection and / or information obligation in accordance with § 651w Paragraph 4 BGB.

 

In addition, RB is liable for damage caused by simple negligence, insofar as the negligence relates to the breach of such contractual obligations, compliance with which is important for achieving the purpose of the contract and compliance with which the traveler regularly trusts or may trust (so-called cardinal obligations). However, RB is only liable insofar as this damage is typically associated with the contract and is foreseeable. In this case, liability is limited to three times the value of the mediated tourist service. In cases of negligent breach of non-essential secondary obligations, RB is not liable.

 

The above limitations of liability also apply insofar as the liability for the legal representatives, executives and other vicarious agents of RB is affected. Any further liability is excluded regardless of the legal nature of the claim. As far as the liability of RB is excluded or limited, this also applies to the personal liability of its employees, workers, employees, representatives and other vicarious agents.

 

DATA PROTECTION

 

1. RB is responsible under data protection law for the processing of personal data of travelers for the purpose of contract implementation in accordance with Art. 6 S. 1. Para. 1 lit. b GDPR. The personal data of the travelers are processed exclusively for the execution and processing of the booking. Personal data will not be passed on to third parties for purposes other than to fulfill the contract without the consent of the traveler. The data will be deleted as soon as they are no longer required for the purpose of their processing, unless RB is required to store it for a longer period of time due to tax and commercial retention and documentation obligations in accordance with Art. 6 (1) (c) GDPR is obliged or the traveler has consented to further storage in accordance with Art. 6 Para. 1 lit. a GDPR.

 

2. The applicable data protection law grants travelers the following rights of data subjects vis-à-vis RB with regard to the processing of their personal data:

 

Right to information according to Art. 15 GDPR, right to correction according to Art. 16 GDPR, right to deletion according to Art. 17 GDPR, right to restriction of processing according to Art. 18 GDPR, right to Information in accordance with Art. 19 GDPR, right to data portability in accordance with Art. 20 GDPR, right to revoke granted consents in accordance with Art. 7 Para. 3 GDPR and right to complain to the supervisory authority in accordance with Art. 77 GDPR.

 

3. The traveler can contact the RB with questions about data protection at INFO@DNATOURS.COM DNA TOURS GMBH: Ladenbergstr. 18,  14195 Berlin,  Germany. Tel:  030 91 444 501

 

ACCURACY OF INFORMATION

 

Occasionally there may be information on the Website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, availability, promotions and offers. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Website or on any related Service is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information on the Website including, without limitation, pricing information, except as required by law. No specified update or refresh date applied on the Website should be taken to indicate that all information on the Website or on any related Service has been modified or updated.

Backups

 

We are not responsible for Content residing on the Website. In no event shall we be held liable for any loss of any Content. It is your sole responsibility to maintain appropriate backup of your Content. Notwithstanding the foregoing, on some occasions and in certain circumstances, with absolutely no obligation, we may be able to restore some or all of your data that has been deleted as of a certain date and time when we may have backed up data for our own purposes. We make no guarantee that the data you need will be available.

 

LINKS TO OTHER WEBSITES

 

Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their websites. We do not assume any responsibility or liability for the actions, products, services, and content of any other third-parties. You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site websites is at your own risk.

 

PROHIBITED USE

In addition to other terms as set forth in the Agreement, you are prohibited from using the Website or its Content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

 

LIMITATION OF LIABILITY

 

To the fullest extent permitted by applicable law, in no event will DNA Tours GmbH, its affiliates, officers, directors, employees, agents, suppliers or licensors be liable to any person for (a): any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use or content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if DNA Tours GmbH has been advised as to the possibility of such damages or could have foreseen such damages. To the maximum extent permitted by applicable law, the aggregate liability of DNA Tours GmbH and its affiliates, officers, employees, agents, suppliers and licensors, relating to the services will be limited to an amount greater of one dollar or any amounts actually paid in cash by you to DNA Tours GmbH for the prior one month period prior to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or fails of its essential purpose.

Indemnification

 

You agree to indemnify and hold DNA Tours GmbH and its affiliates, directors, officers, employees, and agents harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys' fees, incurred in connection with or arising from any third-party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your Content, your use of the Website or Services or any wilful misconduct on your part.

 

 

§ 10

DISPUTE SETTLEMENT PROCEDURE BEFORE A CONSUMER ARBITRATION BOARD

 

RB is not obliged to participate in dispute settlement proceedings before a consumer arbitration board and does not take part in a dispute settlement procedure before a consumer arbitration board.

 

 

DEUTSCHE VERSION / Vermittler-AGB 

 

 

§ 1

Tätigkeit als Reisevermittler

 

  1. Die nachfolgenden Allgemeinen Geschäftsbedingungen (AGB) regeln die vertraglichen Beziehungen zwischen dem Reisenden und der vom DNA Tours GmbH / RiverCruiseKing.com (nachfolgend „RB“) erbrachten Vermittlungstätigkeit. Es gelten für den Vermittlungsvertrag ausschließlich die nachfolgenden AGB's von RB. Der Geltung etwaiger AGB des Reisenden wird hiermit ausdrücklich widersprochen.

 

  1. RB bietet dem Reisenden sämtliche Reiseleistungen verschiedenster Reiseveranstalter und Leistungsträger (z. B. bei Einzelreiseleistungen oder verbundene Reiseleistungen) ausschließlich zur Vermittlung als Reisevermittler, Vermittler verbundener Reiseleistungen oder Vermittler von Einzelreiseleistungen an.

 

  1. Der Reisende erteilt durch die Buchung RB den Vermittlungsauftrag. RB nimmt den Vermittlungsauftrag des Kunden in Textform, schriftlich oder (fern-) mündlichan.

 

 

  1. Für den von RB vermittelten Reisevertrag zwischen dem Reisenden und dem jeweiligen Reiseveranstalter oder Leistungsträger (nachfolgend auch “Anbieter“) sind allein die AGBs des jeweiligen Anbieters maßgeblich. Die AGB der jeweiligen Anbieter werden vor der Reisebuchung angezeigt bzw. zur Kenntnis gegeben und müssen durch den Teilnehmer/Reisenden ausdrücklich bestätigt werden. Sollten keine AGB eines Anbieters vorliegen (etwa bei Linienflügen), kommen die jeweiligen Tarifbestimmungen der Fluggesellschaft zur Anwendung, über die sich der Reisende vor der Buchung Kenntnis verschafft hat.

§ 2

Vermittlungsauftrag und Zahlungsbedingungen

 

  1. Mit der Buchung erteilt der Reisende RB den rechtsverbindlichen Auftrag, für den Reisenden bei einem bestimmten Anbieter bestimmte Reiseleistungen zu vermitteln.

 

  1. Die Buchung ist in rechtlicher Hinsicht das Angebot des Reisenden an den Anbieter auf Abschluss eines Reisevertrages. Dieses übermittelt RB an den Anbieter. Die Übermittlung durch RB stellt keine Annahme des Angebotes des Reisenden auf Abschluss eines Reisevertrages mit dem jeweiligen Anbieter dar. Der Anbieter entscheidet in eigener Verantwortung über die Annahme. Nimmt er das Angebot des Reisenden an, erhält der Reisende eine schriftliche Reisebestätigung oder Reisebestätigung in Textform. 

 

  1. RB als Vermittler ist nicht verpflichtet, den Reisepreis gegenüber dem Anbieter für den Reisenden zu verauslagen. Nachteile des Reisenden, die durch eine nicht fristgerechte Zahlung des Reisenden verursacht werden, hat der Reisende selbst zu tragen.

 

  1. Rechnungen, welche durch RB gestellt und eingezogen werden (Reisebüroinkasso durch RB), erfolgen im Namen und für Rechnung des Anbieters. Rechnungen sind zu dem in der Rechnung dargestellten Termin zu bezahlen.

 

  1. Bei Vermittlung einer Pauschalreise wird in Fällen des Reisebüroinkassos durch RB der Sicherungsschein gem. § 651r BGB vor Zahlung übergeben. Bei Vermittlung verbundener Reiseleistungen wird RB für die nach § 651 w Abs. 3 BGB erforderliche Kundengeldabsicherung sorgen und dem Reisenden den dazugehörigen Sicherungsschein aushändigen.

§ 3

Reiseunterlagen

 

  1. Reiseunterlagen werden dem Reisenden ausgehändigt, per Post übermittelt oder in Einzelfällen bei den Leistungserbringern des jeweiligen Anbieters (Fluggesellschaften, Hotels, Mietwagenunternehmen etc.) hinterlegt. Das Übermittlungsrisiko trägt der Reisende.

 

  1. Wünscht der Reisende den Versand von Reiseunterlagen per Kurier, so hat der Reisende alle hieraus entstehenden Kosten zu tragen. Das Übermittlungsrisiko trägt der Reisende.

 

  1. Soweit der Reisende die Vermittlung von Reiseversicherungen durch RB wünscht, übermittelt RB dem Reisenden die Versicherungsunterlagen durch persönliche Übergabe oder per Post. Die Versicherungsunterlagen bestehen regelmäßig aus den Versicherungsbedingungen und einer Versicherungsnummer.

 

  1. Der Reisende wird im eigenen Interesse gebeten, die ihm durch das Reisebüro ausgehändigten Unterlagen unverzüglich auf deren Richtigkeit zu überprüfen und bei festgestellten Unstimmigkeiten umgehend das Reisebüro oder den Anbieter direkt hiervon zu unterrichten, um Schäden zu vermeiden.

§ 4

Ausstellung und Versand von Flugtickets/Identität der ausführenden Fluggesellschaften bei gebuchten Flugleistungen

 

  1. Grundsätzlich werden Flugtickets spätestens 14 Tage vor Abflug ausgestellt und entsprechend der gewählten Versandart an den Reisenden zugestellt oder übergeben. Dies gilt nur, soweit die entsprechende Airline als Reiseanbieter keine anderweitigen Ausstellungsfristen vorgegeben hat. RB kann auf Wunsch Flugtickets auch früher ausstellen, wobei darauf hingewiesen wird, dass ab Ausstellung im Falle einer Stornierung oder eines Umbuchungswunsches des Reisenden, durch den Anbieter Storno‑/Umbuchungsgebühren in Höhe von bis zu 100% des Reisepreises anfallen können. Ein rechtlicher Anspruch auf Aushändigung besteht erst zum Abflugtag. Der Reisende hat zu beachten, dass nach Ausstellung der Tickets im Falle einer Stornierung/Umbuchung zuzüglich zu den von den Anbietern ggf. erhobenen Storno‑/Umbuchungsgebühren eine Bearbeitungsgebühr durch RB erhoben wird.

 

  1. Sofern die Fluggesellschaft anstelle eines Tickets in Papierform ein elektronisches Ticket („E-Ticket“) anbietet, wird im Regelfall ein elektronischer Buchungscode in Textform (meist per E-Mail) übermittelt. Dieser ist vom Reisenden beim Check-In zusammen mit einem Identifikationsdokument (Personalausweis bzw. Reisepass) vorzulegen.

 

  1. Gemäß der EU-Verordnung VO 2111/05 weist das RB hiermit auf die Verpflichtung des Reisevermittlers hin, den Reisenden über die Identität der ausführenden Fluggesellschaft für alle Beförderungsleistungen auf dem Hin- und Rückflug vor Vertragsschluss zu informieren, sofern die Fluggesellschaft bereits vor Vertragsschluss feststeht. RB verweist insoweit auf die Angaben in der jeweiligen Leistungsbeschreibung über die eingesetzten Fluggesellschaften. Soweit die Fluggesellschaft noch nicht feststeht, informiert RB den Reisenden vor Vertragsschluss über die Fluggesellschaft, die voraussichtlich den Flug durchführen wird. Sobald die Fluggesellschaft feststeht, wird RB sicherstellen, dass dem Reisenden die Informationen hierüber so rasch wie möglich zugehen. Dies gilt auch für jede etwaige Änderung bei den die Flugleistung ausführenden Fluggesellschaften.

§ 5

Umbuchung und Rücktritt

 

Aus Umbuchungen sowie dem Rücktritt vom Reisevertrag können dem Reisenden zum Teil erhebliche Kosten erwachsen. Diese Regelungen richten sich nach Abschluss des Vertrages mit dem Anbieter der betreffenden Touristikleistung ausschließlich nach den gesetzlichen Bestimmungen bzw. den Allgemeinen Geschäftsbedingungen des jeweiligen Anbieters als Vertragspartner des Reisenden. Zur Vermeidung dieses Kostenrisikos empfiehlt RB dem Reisenden daher den Abschluss einer Reiserücktrittsversicherung sowie den Abschluss einer Versicherung zur Deckung der Rückführungskosten bei Krankheit oder Unfall.

§ 6

Informationspflichten des Reisevermittlers

 

  1. Soweit RB Reisevermittler im Sinne des § 651 v Abs. 1 BGB ist, erfüllt RB die gesetzlichen Informationspflichten vor Reiseanmeldung nach § 651 v Abs. 1 BGB und informiert insbesondere über wesentliche Eigenschaften der Reise, Reisepreis, An- und Restzahlung, Mindesteilnehmerzahl, Einreisebestimmungen, Rücktrittentschädigungen, Formblatt für Pauschalreisen etc., soweit diese Informationen nicht bereits vom jeweiligen Reiseveranstalter mitgeteilt worden sind. RB wird dem Reisenden das jeweilige Formblatt aushändigen.

 

  1. Soweit RB Vermittler verbundener Reiseleistungen im Sinne des § 651 w Abs. 1 BGB ist, wird RB den Reisenden nach Maßgabe des Artikels 251 des Einführungsgesetzes zum Bürgerlichen Gesetzbuch informieren und dem Reisenden das jeweilige Formblatt aushändigen.

 

 

 

 

 

 

 

§ 7

Obliegenheitsverpflichtungen des Reisenden/Weiterleitung von Mängelanzeigen

 

  1. RB weist den Reisenden ausdrücklich darauf hin, dass die AGB des jeweiligen Anbieters als Vertragspartner des Reisenden im Regelfall besondere Pflichten für den Reisenden im Falle von auftretenden Mängeln der Reisedienstleistungen oder auch im Fall des Gepäckverlustes oder ähnlichem enthalten. Hierzu zählt insbesondere auch die Beachtung und Einhaltung von Vorgaben des Reiseveranstalters/Leistungsträgers bzw. des jeweiligen Transportunternehmens bei der Abwicklung von Flügen.

 

  1. Sofern der Reisende die ihm hieraus erwachsenden Obliegenheiten nicht beachtet, kann dies zu einem (Teil-)Verlust von Ansprüchen des Reisenden gegenüber dem Anbieter führen.

 

  1. Mängel der Vermittlungsleistung von RB hat der Reisende unverzüglich anzuzeigen und RB -soweit möglich- Gelegenheit zur Abhilfe zu geben.

 

  1. RB gilt als vom Reiseveranstalter bevollmächtigt, Mängelanzeigen sowie andere Erklärungen des Reisenden bzgl. der Erbringung der Reiseleistungen entgegenzunehmen. RB hat den Reiseveranstalter unverzüglich von solchen Mängelanzeigen und Erklärungen des Reisenden in Kenntnis zu setzen.

 

 

§ 8

Haftung von RB

 

  1. RB haftet nicht für die Folgen unvermeidbarer, außergewöhnlicher Umstände wie bspw. Kriege, innere Unruhen, Flugzeugentführungen, Terroranschläge, Feuer, Überschwemmungen, von denen die Dienste von RB beeinflusst werden.

 

  1. RB haftet ferner nicht für die Erbringung der Reiseleistung und/oder für den Vermittlungserfolg des ihm angetragenen Antrages auf Abschluss eines Reisevertrages mit dem jeweiligen Anbieter, sondern nur dafür, dass die Vermittlung mit der Sorgfalt eines ordentlichen Kaufmanns vorgenommen wird. RB haftet nicht für Verlust, Untergang oder Beschädigung von Reiseunterlagen, sofern diese an den Reisenden versendet werden oder ausgehändigt worden sind. RB haftet nicht für die von dem jeweiligen Anbieter gemachten Angaben zu der vom Reisenden gewünschten Reise und auch nicht für die Verfügbarkeit von Reiseleistungen zum Zeitpunkt des Vertragsschlusses oder für Leistungsänderungen des Anbieters nach Abschluss des vermittelten Reisevertrages.

 

  1. Die vorgenannten Ausschlüsse gelten nicht, soweit RB fehlerhafte und/oder unrichtige Angaben bekannt waren oder bei Anwendung handels- und branchenüblicher Sorgfalt bekannt sein mussten. Insoweit ist die Haftung von RB für das Kennenmüssen solcher Umstände auf Fälle von Vorsatz oder grober Fahrlässigkeit beschränkt.

 

§ 9

Datenschutz

 

1.    RB ist datenschutzrechtlich verantwortlich für die Verarbeitung der personenbezogenen Daten der Reisenden zum Zwecke der Vertragsdurchführung gem. Art. 6 S. 1. Abs. 1 lit. b DS-GVO. Die personenbezogenen Daten der Reisenden werden ausschließlich zur Durchführung und Abwicklung der Buchung verarbeitet. Personenbezogene Daten werden zu anderen Zwecken als zur Vertragserfüllung ohne Einwilligung des Reisenden nicht an Dritte weitergegeben. Die Daten werden gelöscht, sobald sie für den Zweck ihrer Verarbeitung nicht mehr erforderlich sind, es sei denn, dass RB nach Art. 6 Abs. 1 lit. c DS-GVO aufgrund von steuer- und handelsrechtlichen Aufbewahrungs- und Dokumentationspflichten zu einer längeren Speicherung verpflichtet ist oder der Reisende in eine darüber hinausgehende Speicherung nach Art. 6 Abs. 1 lit. a DS-GVO eingewilligt hat.

 

2.    Das geltende Datenschutzrecht gewährt den Reisenden gegenüber RB hinsichtlich der Verarbeitung ihrer personenbezogenen Daten folgende Betroffenenrechte:

 

Auskunftsrecht gem. Art. 15 DS-GVO, Recht auf Berichtigung gem. Art. 16 DS-GVO, Recht auf Löschung gem. Art. 17 DS-GVO, Recht auf Einschränkung der Verarbeitung gem. Art. 18 DS-GVO, Recht auf Unterrichtung gem. Art. 19 DS-GVO, Recht auf Datenübertragbarkeit gem. Art. 20 DS-GVO, Recht auf Widerruf erteilter Einwilligungen gem. Art. 7 Abs. 3 DS-GVO sowie Recht auf Beschwerde bei der Aufsichtsbehörde gem. Art. 77 DS-GVO.

 

3.    Der Reisende kann sich in Fragen des Datenschutzes an das RB unter DNA TOUR GMBH Ladenbergstr. 18  14195 Berlin,  Germany. Tel:  030 91 444 501

 wenden.

 

 

 

§ 10

Streitbeilegungsverfahren vor einer Verbraucher-Schlichtungsstelle

 

RB ist nicht zur Teilnahme an Streitbeilegungsverfahren vor einer Verbraucher-Schlichtungsstelle verpflichtet und nimmt an einem Streitbeilegungsverfahren vor einer Verbraucher-Schlichtungsstelle auch nicht teil.

DNA Tours GmbH/
RiverCruiseKing.com

Ladenbergstr. 18
14195 Berlin,  Germany
Tel:  030 91 444 501
Mobile:   0174 333 8363

dave@dnatours.com

dave@rivercruiseking.com

Geschäftsführer: David Natale
Sitz: Berlin  Amtsgericht Berlin-Charlottenburg, HR B 152245 B

German Tax ID Number:  in Berlin 29/262/30268

Bankverbindung Ostsee Sparkasse Rostock Kto-Nr: 201028980  BLZ: 130 500 00
IBAN DE05 1305 0000 0201 0289 80

www.rivercruiseking.com is the online marketing name for DNA Tours, GmbH/ Trademarked in Germany and North America

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